We are committed to protecting the privacy and security of our guests' personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our Wix online store to book your private safari experiences in Yala National Park, Sri Lanka.

1. Information We Collect

To successfully arrange your private safari logistics and process payments securely, we collect the following types of information:

A. Information You Give Us Directly

Contact & Booking Data: Your full name, email address, phone number (or WhatsApp number), and billing address when you check out.
Logistics Data: Your accommodation details (hotel name for pick-up and drop-off) and your preferred safari dates.
Communications: Any details you share when contacting our customer support team via email, WhatsApp, or contact forms.

B. Information Collected Automatically (Cookies & Tracking)

Because our site is hosted on the Wix platform, certain technical details are tracked automatically to ensure a smooth browsing experience:

Device & Usage Info: Your IP address, browser type, operating system, and data about how you interact with our pages.
Cookies: Small text files used by Wix to manage your shopping cart state, maintain secure sessions, and track site performance analytics. You can adjust your browser settings to reject cookies, though some store features may stop functioning correctly.

2. How We Use Your Information

We use your data strictly to fulfill your booking and provide a premium service:

To Manage Bookings: Processing your transactions, issuing booking receipts, and sending confirmation details.
To Coordinate Logistics: Sharing your name and hotel location with your assigned driver-tracker to ensure timely gate departures and seamless hotel pick-up.
To Commmunicate: Sending critical updates regarding park closures, weather alerts, or scheduling adjustments.
To Enhance Security: Monitoring and preventing fraudulent transactions on our Wix checkout gateway.

3. How Your Data is Shared & Disclosed

We do not sell, rent, or trade your personal information to third parties. Your data is only shared with trusted service providers essential to running our business:

Wix.com: Our e-commerce platform host, which safely stores your data on secure servers behind a firewall.
Payment Processors: Third-party gateways used on our checkout screen. Your payment card information is encrypted using secure socket layer technology (SSL) and processed strictly according to PCI-DSS compliance standards.
Local Transport Operators: Your contact number and hotel pick-up details are shared exclusively with the YalaWales tracking crew assigned to your vehicle.

4. Data Security & Storage

Your data is securely housed through Wix's global cloud infrastructure. While no method of digital transmission or storage is 100% secure, we follow standard industry practices to safeguard your details against unauthorized access, loss, or alteration.

5. Your Rights Regarding Your Data

Depending on where you live (such as the UK, European Union, or Australia), you have specific rights regarding your personal information:

Access & Correction: You have the right to request a copy of the personal data we hold about you or ask us to correct inaccuracies.
Erasure ("Right to be Forgotten"): You can request that we completely delete your personal information from our databases, provided it does not conflict with legal or financial record-keeping obligations (such as tax compliance for completed bookings).

6. Updates to This Policy

We reserve the right to modify this privacy policy at any time to reflect operational or regulatory changes. Any modifications will take effect immediately upon being posted to the website. We encourage you to review this page periodically.

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